Simple Filing Fix Cuts Patient Wait Time from One Hour to Five Minutes

South Africa
PEPFAR
Peace Corps, Youth Health Africa
Work with District Service Providers (DSPs) and revamp filing systems within facilities.
Men value convenience. Time spent in the clinic is time away from earning wages. Shorter wait times help get them in and out of the clinic quickly.
Clinic Experience

Implementing Partner: Youth Health Africa

Description/Activities: Reorganization of filing systems to ensure ease and efficiency of finding and maintaining patient charts; developed a user-friendly process for organizing patient files

What Makes the Intervention Unique/Different: It is a cost saving intervention that shares the cost between Youth Health Africa (YHA) and multiple DSPs; YHA covers monthly stipend of each intern for 12 months and DSP covers cost of venue and accommodation for initial orientation and venue for subsequent monthly 1-day training sessions with YHA.

Impact Data: Reduced patient waiting times for files from 1-2 hours to < 5 minutes; the approach is now being scaled country-wide, including expansion of linking Peace Corps Response Volunteers with DSPs

Reference/Website: COP20 Opening Plenary South Africa slides